Job Description

We are seeking a detail-oriented and proactive Post-Sale Support Agent to manage the administrative and customer support tasks necessary to progress property sales after auction. This role is crucial in ensuring smooth communication between buyers, sellers, solicitors, and internal teams to facilitate the timely completion of transactions.

Key Responsibilities

Oversee the post-auction process, ensuring all necessary documentation is collected and processed efficiently.
Liaise with buyers, sellers, and solicitors to facilitate a seamless transition from auction to
Monitor key milestones in the sales process and follow up on outstanding
Handle queries from clients regarding the status of their property
Maintain accurate and up-to-date records of all transactions on internal
Work closely with internal departments such as Sales, Compliance, and Property Onboarding to ensure a smooth sales process.
Identify and resolve potential delays by proactively managing timelines and
Provide exceptional customer service and support to all stakeholders throughout the post-sale

Key Skills & Experience

Strong organisational and administrative skills with high attention to
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Excellent attention to detail and
Strong communication skills, both written and
Ability to manage multiple tasks and deadlines
Customer service experience with a professional and empathetic
Understanding of property sales, auction processes, and legal documentation (preferred but not essential).

Desirable Skills

Experience working in property, conveyancing, or a legal administrative
Knowledge of auction platforms and post-sale
Strong time management skills with the ability to meet
Proactive approach to identifying and solving administrative

Job Type: Full-time, in-office, Permanent

Salary: R10,000 max.