A client in the Technology Industry
Role Overview
We’re looking for a customer-focused and proactive agent to join our team as a Viewing Booking & Buyer Qualification Agent. You’ll be responsible for managing predominantly inbound calls from UK-based buyers looking to arrange property viewings, and progressively qualifying their buying intent. This role starts with system-based diary management and booking support, then grows into a more consultative sales role – identifying hot leads and generating valuable data to fuel future sales and referrals. It’s ideal for candidates with strong telesales or customer service experience who enjoy fast-paced conversations and problem-solving.
Key Responsibilities
- Handle inbound calls and online enquiries to book property viewings via our client’s CRM and front-end website
- Confirm available times or log the customer’s preferred time if no slots are listed
- Make amendments to previously booked viewings where required
- Accurately record customer details and booking outcomes in internal systems
- Escalate or refer additional queries to franchise agents via templated email communication
- Ask structured buyer qualification questions to assess sales readiness
- Capture insights including buyer position, financing, requirements, and level of interest
- Recommend other suitable properties or services based on the buyer’s needs
- Trigger follow-up emails and log buyer details for database growth and lead nurture
- Deliver engaging conversations that build trust, rapport, and brand confidence
Key Skills
- Strong telesales, outbound sales or customer service experience, ideally in a B2C environment
- Clear, confident, and persuasive communicator with excellent spoken English (UK client base).
- Able to build rapport and trust quickly over the
- Proven ability to meet or exceed sales targets and
- Quick learner with the ability to adapt in a fast-paced sales environment
- Detail-oriented, organised, and diligent in follow-up
- Comfortable using CRM
- Ability to work independently and meet deadlines with minimal
Desirable Skills
- Exposure to the UK property or lettings market is a plus
- Familiarity with sales pipelines, property terminology, or financial services
- Experience with booking systems, CRMs, or front-end platforms
Job Type: Full-time, Permanent
Location: Cape Town (Office based)
Working hours: UK hours 10:00 – 19:00 SAST
Salary: Up to R25,000 basic + performance bonuses + transport allowance + post-probation benefits.
Please note that this is not a real estate company, and this role does not involve property brokering or real estate agent responsibilities.
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