Role Overview

We’re looking for a customer-focused and proactive agent to join our team as a Viewing Booking & Buyer Qualification Agent. You’ll be responsible for managing predominantly inbound calls from UK-based buyers looking to arrange property viewings, and progressively qualifying their buying intent. This role starts with system-based diary management and booking support, then grows into a more consultative sales role – identifying hot leads and generating valuable data to fuel future sales and referrals. It’s ideal for candidates with strong telesales or customer service experience who enjoy fast-paced conversations and problem-solving.

Key Responsibilities

Handle inbound calls and online enquiries to book property viewings via our client’s CRM and front-end website
Confirm available times or log the customer’s preferred time if no slots are listed
Make amendments to previously booked viewings where required
Accurately record customer details and booking outcomes in internal systems
Escalate or refer additional queries to franchise agents via templated email communication
Ask structured buyer qualification questions to assess sales readiness
Capture insights including buyer position, financing, requirements, and level of interest
Recommend other suitable properties or services based on the buyer’s needs
Trigger follow-up emails and log buyer details for database growth and lead nurture
Deliver engaging conversations that build trust, rapport, and brand confidence

Key Skills

Strong telesales, outbound sales or customer service experience, ideally in a B2C environment
Clear, confident, and persuasive communicator with excellent spoken English (UK client base).
Able to build rapport and trust quickly over the
Proven ability to meet or exceed sales targets and
Quick learner with the ability to adapt in a fast-paced sales environment
Detail-oriented, organised, and diligent in follow-up
Comfortable using CRM
Ability to work independently and meet deadlines with minimal

Desirable Skills

Exposure to the UK property or lettings market is a plus
Familiarity with sales pipelines, property terminology, or financial services
Experience with booking systems, CRMs, or front-end platforms

Job Type: Full-time, Permanent

Location: Cape Town (Office based)

Working hours: UK hours 10:00 – 19:00 SAST

Salary: Up to R25,000 basic + performance bonuses + transport allowance + post-probation benefits.

Please note that this is not a real estate company, and this role does not involve property brokering or real estate agent responsibilities.

Bookings & Qualification Agent

Role Overview

Key Responsibilities

Key Skills

Desirable Skills