A client in the insurance industry
(Please note: Only candidates with a minimum of 1–2 years of recent long-term insurance outbound call centre sales experience will be considered.)
Job Details
This organisation is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.
The vision is to establish a world-class direct financial service business that seeks to:
- offer its clients excellent service, superior value products, and fair treatment always;
- be an employer of choice; and
- be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.
The culture is values-based and is built around the pillars of Accountability, Attitude, Energy, Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?
- Sell life insurance telephonically
- Achieve sales targets
- Adhere to Quality and Compliance processes to minimize business risk
- Manage your quality and compliance against benchmarks to minimize business risk, with the client in mind
- Maintain optimal operational efficiencies based on productivity measures
- Adapt and change to fit in with changing business operational requirements
- Sales objection handling
- Build and maintain good client relationships
- Manage information regarding new products, ruling, training updates, etc.
- Keep abreast of developments and trends in the Industry – self learning
- Ensure commitment to the FAIS Fit & Proper qualification requirements
What will make you successful in this role?
Qualification & experience
- Grade 12 qualification
- At least 2 years’ experience within a Sales Outbound Call Centre selling long term insurance (with targets attached to the sales)
- Candidate must be currently or recently (within the last 6 months) employed in an insurance sales role.
Knowledge and skills
- Good understanding of Financial Services Industry related legislation and regulation
- Understanding of sales processes and servicing industry
- Outbound Sales experience is required
- Fluency in English and one other South African official language
- A clear criminal and credit record
- Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
- Willingness to work overtime in order to achieve targets
- Fully computer literate
- Undertake Outbound Tele-Sales
- Service inbound client queries, requests
- Administration and processing
- Quality, compliance and accreditation
Personal attributes
- Interpersonal
- Planning and organizing
- Building and maintaining relationships
- Treating Customers Fairly
- Initiative
- Results Driven/Achievement orientated
- Continuous learning
- Tenacity
- Objection handling skills
- Team orientated
- Ability to receive and implement feedback
Personal Attributes
- Communicates effectively – Contributing independently
- Situational adaptability – Contributing independently
- Action orientated – Contributing independently
- Persuades – Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.
Core Competencies
- Cultivates innovation – Contributing independently
- Customer focus – Contributing independently
- Drives results – Contributing independently
- Collaborates – Contributing independently
- Being resilient – Contributing independently
Employment Type: Full-time, Permanent
Location: Parktown, Johannesburg (fully office-based)
Working Hours:
- Mon–Wed: 8am–6pm
- Saturdays and after 6pm optional
- Occasional “Marathon Days” (8am–8pm)
Annual TGP: R72,000 (R6,000 per month)
Benefits: Group life cover, disability cover, retirement fund, and medical aid/insurance.
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