About the client

Through our client-facing brands, and our other specialist brands, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms the client provides practical financial solutions for people, communities and businesses.

Role Purpose

The role is expected to perform reactive and preventative maintenance tasks within the timeframes agreed to in the relevant Service Level Agreement, at acceptable quality standards and in compliance with legislation.

Requirements

Matric/Grade 12
National N Diploma ( N6 Engineering Studies- Electrical)
Electrical Installation License will be advantage
Trade test (electrical)
5- 6 years’ experience in a corporate / hospitality maintenance environment is essential
A good working knowledge of electrical reticulation and emergency power system
Knowledge of the occupational health and safety Act’s regulations relating to Plant and Machinery
A hands-on individual who can operate independently and with minimum supervision
An analytical thinker, able to communicate with clients and staff in a clear and proactive manner
Ability to provide an internal service promptly, in accordance with company standards

Duties & Responsibilities

Determines and organizes work sequences and on site applications and, executes repairs and renovations to interior/exterior surfaces, fixtures and fittings.
Basic plumbing, carpentry and electrical repairs to buildings.
Attending to the completion of procedural instructional/transactional forms/documentation.
Perform routine and scheduled maintenance of property including but not limited to: painting, tiling, cleaning of gutters and general maintenance repairs including doors locks and door repairs.
Data recording for fault diagnosis, corrective and preventative maintenance and condition monitoring.
Perform general maintenance tasks.
Perform ad-hoc tasks including but not limited to: office moves, escorting of vendors.
Ensure that all relevant job cards are completed and checked daily.
Identify all maintenance concerns, and provide the Line Manager with regular written and/or verbal feedback as required.
Respond to emergency calls when directed by employer or office staff.
Perform daily and weekly FM inspections and reports.
Perform standby duties as and when required.
Assist and serve as backup on CMMS maintenance system.
Sustainability reporting.

Enable client centricity within the area of responsibility:

Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
Drive client service delivery goal achievement in line with pre-defined standards in order to ensure that clients receive appropriate advice and after sales service.
Adhere to client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
Feedback on delivery of services against agreed service level agreements and in terms of overall client targets.
Build and maintain relationships with clients, internal and external stakeholders.
Deliver on service level agreements made with clients, internal and external stakeholders in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within area of responsibility.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Self-Management & Teamwork:

Contribute to a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
Demonstrate exemplary behaviour, through personal involvement, commitment and dedication in support of organisational values.
Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
Encourage innovation, change agility and collaboration within the team

Competencies

A hands-on individual who can operate independently and with minimum supervision.
An analytical thinker, able to communicate with clients and staff in a clear and proactive manner.
Ability to provide an internal service promptly, in accordance with company standards.

Location: Bellville, Cape Town, (in office)

Type: Full Time

Salary: R1.5m per annum

Senior Site Technician